Frequently Asked Questions
Essential information regarding our latest collections and services.
What is your global shipping policy?
We offer worldwide shipping via express couriers. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders.
How do I return or exchange an item?
Items can be returned within 14 days of receipt, provided they are in original condition with all tags attached. Please contact our support team to initiate a return authorization.
How can I ensure I am purchasing authentic Gosha Rubchinskiy products?
Authenticity is guaranteed only for products purchased directly through our official online store and authorized global retailers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I choose my size?
Our garments often feature an oversized, streetwear-inspired fit. Please refer to the specific size guide located on each product page for detailed measurements.
Will I have to pay import duties and taxes?
For international orders, customs duties and taxes are the responsibility of the recipient and are determined by your local customs office upon arrival.